Marsh Insurance Services, Inc. is looking for an experienced insurance customer service professional to connect with our insurance customers. In this role, you will be responsible for answering customer queries and providing potential customers with detailed information about our products. To ensure success as an insurance customer service professional, you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure.
Insurance Customer Service Professional Responsibilities:
- Learning and understanding company insurance products.
- Answering calls and responding to customer inquiries.
- Accessing customer accounts and policy schedules.
- Providing customers with detailed information about policies and products.
- Recommending available products.
- Managing the customer database.
Insurance Customer Service Professional Requirements:
- High school diploma or GED.
- 2 years’ experience working as an insurance customer service professional.
- In-depth knowledge of insurance products and policy schedules.
- Friendly and professional demeanor.
- Excellent communication and interpersonal skills.
- Basic computer skills and knowledge of database software.
- High-level typing skills.
- Advanced knowledge of telephone and call forwarding systems.
- Ability to remain calm in stressful situations.
- Ability to explain detailed policy concepts in a simple way.
- Current valid insurance license
For more information please contact: Aaron Marsh or Thomas Clemens at Marsh Insurance Services, Inc. 11 E Newton St Rice Lake, WI 54868. 715-234-8148.